Dialup Support
Having trouble sending or receiving messages? Follow the simple steps below to troubleshoot your issues. If you continue to have problems, call us at 1-888-425-7425 or email us at techsupport@prospeed.net.
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Open Outlook/Outlook Express
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Click on Tools
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Accounts
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Make sure the Mail tab is selected
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Highlight account name
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Click on properties
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Servers Tab
Email Troubleshooting:
Prospeed DSL Clients: Check server settings
Cannot send email: SMTP.PROSPEED.NET
Cannot receive email: POP.PROSPEED.NET
Prospeed Dialup Clients: Check server settings
Cannot send email: SMTP.MEGANET.NET
Cannot receive email: POP.PROSPEED.NET
Web hosting but no internet service from us:
Cannot send email: SERVER OF THEIR PROVIDER
Cannot receive email: POP.PROSPEED.NET
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Make appropriate changes to account
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Click apply
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OK
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Exit out of Outlook
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Go back in to Outlook and try to send/receive mail
